• The invoice acts as your Guarantee and must be returned with the Goods in the event of any claim for Service or Refund.
• All Goods carry a 7-day money back guarantee and a one-year warranty.
• If returning Goods please ensure that a covering letter is enclosed stating your name, address, postcode, daytime telephone number, invoice number plus your reasons for returning Goods.
• Goods being returned for Refund - Both the Goods and the Packaging must be in their original condition, otherwise a minimum handling charge of 20% of the goods value will be incurred.
• Postage refunds will not normally be made under any circumstances.
• In the instance of Goods supplied (with regard to fault development) no longer being held in stock, Lektropacks reserves the right to replace the goods with a similar item regardless of price or manufacture.
• Custom made leads (Custom-made Cables range), whereby the Buyer had made an error in his/her requirement or specification – no refunds will be given.
• Returns shall be credited at a maximum of their original invoice price, but the same is subject to a possible handling charge of 20% (see 2.d in our Terms & Conditions).

All returns must be sent at the Buyers expense to: -